Healthcare Support Worker Careers

NHCCA - ICN - Health and care colleagues

Join our Healthcare Support Worker Family

Our videos show the role and responsibilities of a Healthcare Support Worker across the many different settings you can work in.

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Health and care areas

Click on each of the headings to find out more about the different areas you can work in, within health and care. 

Primary care

The Primary Care Training Hub supports GP practices across Northamptonshire to attract, develop and grow our strongest asset, our people. 

View the Northamptonshire’s brand-new Primary Care Training Hub here.

Secondary care

Northamptonshire has a number of secondary care organisations which can be known as 'hospital and community care'. These organisations provide care which can be planned (elective) care, or urgent and emergency care such as treatment for a fracture. Our providers also offer highly specialised treatment such as neurosurgery and secure forensic mental health services. You can find out more about them by click on the links:

Adult social care

Working in social care means supporting people with their non-clinical needs, although there is an important crossover between working in health and working in social care. You could help people in their own homes, in residential homes or in several other places such as day centres or supported housing.

To find out more about working in adult social care please click here. 

East Midlands Ambulance Service (EMAS)

East Midlands Ambulance Service provides emergency 999 care and telephone clinical assessment services for a population of 4.8 million people.

To find out more about EMAS please click here. 

New roles

Click on the new roles listed to find out more information.

Care Coordinator

Care Coordinators play an important role within a Primary Care Network (PCN) to identify and work with people, including the frail/elderly and those with long-term conditions. They provide coordination and navigation of care and support across health and care services.

Salary: £22,549 - £24,882 (band 4)

To view the entry requirements please click here. 

 

Health and Wellbeing Coach 

Health and Wellbeing Coaches (HWBCs) use health coaching skills to support people with lower levels of patient activation. They offer knowledge, skills, and confidence, allowing staff to become active participants in care so they can reach their self-identified health and wellbeing goals.

Salary: £25,655 - £31,534 (band 5)

To view the entry requirements please click here.

 

Nursing Associate  

The Nursing Associate is a new support role in England that bridges the gap between healthcare support workers and registered nurses. It delivers hands-on, person-centred care as part of the nursing team. Nursing Associates work with people of all ages in a variety of settings in health and social care.

Salary: £22,549 – £24,882 (band 4 – qualified)

To view the entry requirements please click here.

 

Peer Support Worker

Peer support workers are people who have lived experience of mental health challenges. They use these experiences and empathy to support other people and their families receiving mental health services. Peer support workers join other members of someone’s care team to help support their wellbeing and provide inspiration for their recovery

Salary: £18,546 - £19,918

Entry requirements: None. Just that you’ve had lived experience are a great communicator and have empathy and compassion.

 

Physician Associate 

Physician Associates (PAs) are healthcare professionals with a generalist medical education who work alongside doctors providing medical care as an integral part of the multidisciplinary team. Visit the Primary Care Training Hub to find out more information or watch the video.

Salary: £32,306 - £39,037 (band 6 internship), £40,057 - £45,839 (band 7 qualified)

To view the entry requirements please click here

 

 

Psychological Wellbeing Practitioner 

Psychological wellbeing practitioners (PWPs) are trained to assess and support people with common mental health problems – principally anxiety disorders and depression – in the self-management of their recovery. To find out more please visit the Primary Care Training Hub website.   

Salary: £22,549 (band 4 trainee) - £25,655 - £31,534 (band 5 qualified)

To view the entry requirements please click here. 

 

Occupations we need

There are a number of ‘occupations in need’, not only for the county, but regionally and nationally. Find out more about each one by clicking on the job role. 

Care Worker

Care workers help vulnerable people to manage their daily activities and to live as independently as possible

Salary average: £13,500 – £25,000

Typical hours: 35 – 40 per week

Work pattern: shifts – including evenings and weekends

Watch the video to find out about the best bits and challenges of being a Care Worker. 

Adult Nurse

Adult nursing is a rewarding career where you have a real chance to make a difference to people's lives. As part of your training, you learn new skills and procedures that help patients. Please note there are 3 strands of nursing, adult, learning disability and mental health.

Salary: £25,655 – 31,534

Typical hours: 37.5 hours per week (rota)

Work Pattern: shifts including, nights, weekends, and bank holidays

Watch the video to find out about the best bits and challenges of being a Adult Nurse. 

Midwife

Midwives give care and support to women and their families while pregnant, throughout labour and during the period after a baby’s birth. 

Salary: £32,306 – 39.027

Typical hours: 37.5 hours per week (rota)

Work Pattern: shifts including, nights, weekends, and bank holidays

Watch the video to find out about the best bits and challenges of being a Midwife.

Biomedical Scientist

Biomedical scientists carry out a range of laboratory and scientific tests to support the diagnosis and treatment of disease.

Salary: £25,655 – 31,534

Typical hours: 37.5 (may work shifts)

Work Pattern: Monday – Friday (may work shifts)

Hear Ravind's story of being a Biomedical Scientist - the best bits and the challenges!

Medical

Doctors work in all areas of healthcare – your career opportunities are endless. As part of your medical training, you'll have the opportunity to try out many of these fantastic specialties, before choosing your area.

Salary: based on salaried GPs - £62,268 to £93,965.

Typical hours: based on salaried GPs – limited to 48 hours per week

Watch the video to find out about the best bits and challenges of being in the medical field.

 

 

Live jobs in health and care

Here you will find the latest health and care vacancies across the county of Northamptonshire. From direct-entry position; care workers, healthcare support workers and administration roles to registered professions; biomedical scientist, allied health professionals, nursing and medical.

Challenge yourself and pick your new career!

NHS Jobs - search jobs

Social care jobs search in Northamptonshire

Jobs with the Children's Trust

Working in North Northamptonshire Adult Social Services

Jobs with our home care services

 

Colleague case studies

Read through our colleague's own experiences of apprenticeships within health and care in Northamptonshire organisations by clicking on the plus icons below. 

For further information on apprenticeships available within NHFT please contact the apprenticeship team at: Apprenticeships@nhft.nhs.uk

Claire Jackson: Registered Nurse Degree Apprenticeship

We would like to introduce to you Claire Jackson, Specialist School Nursing Support worker, who is completing the Registered Nurse Degree Apprenticeship.


How did you get your Apprenticeship?
I attended one of the Leadership Matters Days for Developing your Career. During this day I met lots of other colleagues from different areas within the trust, some of which were on the apprenticeship pathway. This was something that I had previously wanted to do, to be able to gain my nursing degree. One of the students that I was talking to introduce me to the Apprentice Lead who was also present on this day and we got into a discussion from there about the pathways and the way forward for applying. Following on from this day I remained in contact with the Apprenticeship Lead who met with me to discuss the different pathways available on the Apprenticeship scheme, and also met with my line manager at the time to discuss this with her. When I decided on the right fit for me I applied for this position when they became available and was lucky enough to be given a place on the three year fast track pathway to become a Mental Health Nurse.

What is the study model like and what type of things have you been doing in your off-the-job learning?
Being a student nurse has been a massive learning curve but I have enjoyed every minute. The placements that I have had so far have been so welcoming and very keen to get me involved and teach me and to help me develop. The off the job learning has also been so informative. I am studying with the Open University which I was previously familiar with, having already completed a Master’s Degree with them. The learning is structured and informative and has included all aspects of nursing from anatomy, to person centred care and law, policies and guidelines. I have found that not only is it a very formative way to learn but is applied in a way that enables me to apply it into practice whilst on placement.

What has been the hardest part?
The hardest part for me has been changing placements. I have been so lucky with my placements so far and worked with some amazing teams so when it comes to the end of placement and having to leave the team it can be very hard to say goodbye and not be working with these amazing people every day anymore.

What has been the best part?
The best part of the apprenticeship for me has been the ability to really learn the different services that NHFT offer within my chosen specialism. Having previously worked as a HCA I was only really familiar with my team and the teams they work with. Being on this apprenticeship has allowed me to learn so much about the services available, how they are all interconnected, the pathways and multidisciplinary partnerships that are formed and this has really made me love my job, the trust and the people that are within it. I have so much admiration for the Mental Health Services and I can’t wait to be a part of this.

What do you hope to do next?
I get asked a lot what I want to do, or where I want to work when I qualify and this is such a hard question to answer. I used to have a clear idea of where I would want to work when I qualify but I have been enjoying my placements so much that currently I just can’t decide where I would want to go back and work, there are so many wonderful teams to choose from, so for now I am just enjoying these placements and the opportunities they bring with them.

What tips do you have for people who want to do the same Apprenticeship as you?
The Apprenticeship scheme is something I would recommend to anyone wanting to further their career. There are many pathways and lots of options available and it is such a flexible scheme that it can work for anyone. The leadership team within the Apprenticeships are so nice and approachable that my tip would be, if you are thinking about this, get in touch with them, they will be more than happy to discuss this with you and share how it can work for you. They have made this process as stress free as possible and enabled me to start to achieve something amazing, so my advice is; go for it!

Chloe Woodlands: Level 5 Children, Young People and Families Manager Apprenticeship

We would like to introduce to you Chloe Woodlands, Operational Team Lead, Children’s Mental Health Support Team, who has recently completed the Level 5 Children, Young People & Families Manager Apprenticeship.

How did you get your Apprenticeship?
Through the trust, the apprentice team was and have been extremely supportive. The management team I was working under was also very supportive.  

What is the study model like and what type of things have you been doing in your off-the-job learning?
The study model was broken down into multiple units, which helped as it felt manageable chunks. I spent a lot of time off the job training researching theories and reflective practise. Reading up on policies and how it influences the work we do.    

What has been the hardest part?
Studying through the pandemic has been really difficult but also ended up being positive. The course was put on hold for nearly 6 months due to the pandemic and we had adjusted to virtual working so when we then stated again, we were already used to teams and zoom which helped when we were completing assessments.

What has been the best part?
Gaining confidence and self-belief in what I’m capable of achieving. This may sound silly to some people, but I am someone who has always doubted my ability, so to be able to pass with a Distinction was absolutely amazing and I’m so proud of it.

What do you hope to do next?
Settle into my new role as Team Lead within the Children’s Mental Health Support Team (MHST), without completing the apprenticeship I would never of had the courage to apply. I may look to undertake my masters in leadership in the new year.

What tips do you have for people who want to do the same Apprenticeship as you?
Self-belief! It is not easy, but I have gained so much from the course.

Katherine Woods:  Level 5 Operational/Departmental Manager Apprenticeship

We would like to introduce to you Katherine Woods, Practice and Performance Manager at Rainsbrook STC, who is completing the Level 5 Operational/Departmental Manager Apprenticeship.

How did you get your Apprenticeship?
I was actually looking to complete Business Admin Level 4 and communicating with a provider in Coventry that I had done an apprenticeship with previously.  They suggested that I complete ILM (Institute of Leadership and Management) Level 5 also giving me an Apprenticeship in Operational/Departmental Management.

What is the study model like and what type of things have you been doing in your off-the-job learning?
Initially, sessions were once a week, from 1pm – 7:30pm, face to face at Coventry and Warwickshire Chamber of Training.  When COVID hit, this went to online sessions.   The classroom sessions were part of the off-the-job learning, as was research for the assignments.  I also undertook several Leadership Matters Courses, provided by the Trust, in order support some of the weaker areas I had identified in personal developments plans, as a result of assignments I was completing.

What has been the hardest part?
Going to on-line learning was hard when COVID hit.  I missed the classroom sessions, and meeting up with fellow students.  The End Point Assessment process changed recently, so instead of having the end point assessment criteria to work through as I progressed through assignments and learning, I have had to go back through every assignment and match it with the criteria, and complete extra work to cover any gaps in evidence.

What has been the best part?
The best part has definitely been transferring the skills and knowledge learnt into my workplace. The support from the tutors and assessors at the college has gone above and beyond expectation.  The support from my manager, Simeon Hanson, has allowed me to progress in my role to being part of the senior management team, giving me more experience and responsibility.

What do you hope to do next?
I am hoping to enrol on the Level 6 Apprenticeship Degree in Health and Social Care, with a view to progressing to operational management.

What tips do you have for people who want to do the same Apprenticeship as you?
Make sure that you fill in your learning journal each week, and accurately record all the hours you do for off the job learning.  Carefully organise the assignments and appendices so when you get to End Point Assessment, everything is to hand.

Zoe Cass: Registered Nurse Degree Apprenticeship

We would like to introduce to you Zoe Cass, Student Nurse, Spinney Ward, who is completing the Registered Nurse Degree Apprenticeship.

How did you get your Apprenticeship?
Before I applied for the Mental Health Nursing Degree Apprenticeship programme, my first hurdle was to complete my Maths and English level 2. This was offered to me through NHFT, and I completed the course while continuing to work. The next step was to attend the seminar to receive all the information regarding the apprenticeship. Once I had submitted my application, I was invited for an interview.

What is the study model like and what type of things have you been doing in your off-the-job learning?
Studying through the Open University is very flexible and organised, with all the work planned out in a weekly planner.  There are numerous study days available which I have attended, covering various subjects such as anxiety, depression, ADHD, looked after children and injection theory.

What has been the hardest part?
The most challenging part is that two different modules are open simultaneously, and two assignments are due a few weeks apart. Using the weekly planner and being organised is key!

What has been the best part?
The best part of the nursing apprenticeship is still being part of NHFT and going on placements to gain invaluable experience, knowledge, meet new people, and form new friendships within NHFT.

What do you hope to do next?
I am currently near the end of stage one and hope to achieve high marks in stage 2. When I finish the course, without question, I will continue to work within NHFT.

What tips do you have for people who want to do the same Apprenticeship as you?
Attend the seminars, speak to other students to hear their experiences.  Being organised with time and work is a must to ensure you don't fall behind. I have always felt supported by the apprenticeship team, my managers and colleagues.  One last thing “Believe in yourself”. You can do it!

 

Lucy Cash: Registered Nurse Degree Apprenticeship

We would like to introduce to Lucy Cash, Student Nurse, LPOP KGH, who is completing the Registered Nurse Degree Apprenticeship.

How did you get your Apprenticeship?
I got my apprenticeship following a discussion with my manager Richard Tweed who had been encouraging me for some time to develop in my career. He made some phone calls and spoke with the Apprenticeship Team and to start my learning journey I completed the Health and Social Care Level 3 Diploma. I knew that I wanted to study mental health nursing however with a family and a mortgage I needed my income so when I heard about the nurse apprenticeship route I got in touch with Lisa Gammon who advised me to attend a seminar regarding the Registered Nurse Degree Apprenticeship and the Nurse Associate Apprenticeship. At the time the Nurse Associate Apprenticeship was going ahead but I needed to wait for the Registered Nurse Degree Apprenticeship. I patiently waited and Lisa sent me an email with the application pack for the Registered Nurse Degree Apprenticeship and I was a successful candidate to start the program.

What is the study model like and what type of things have you been doing in your off-the-job learning?
As one of the first Apprentice Nurses the study model has been online via the Open University. The course is three stages and I have been studying two models per stage for stage one and stage three and stage two is three modules. I had an unpaid study day to help me with my work however due to the amount of work I would also spend evenings and days off doing the work, particularly when I have assignments due which can be on a monthly basis at times. I now have a paid study day each week which is fantastic and I am so pleased as this will help me stay focused with my work. My off the job learning has included delivering training to staff, attending online tutorials and completing module work. I also spoke at an event in London on behalf of the Trust and the Open University talking to NHS Trusts across the country regarding the role of an Apprentice Nurse and how valuable this is. I have tried to make the most out of each placement and see the whole pathway where possible and whilst on placement with CAMHS Initial Assessment Team I experienced other areas within the pathway such as CAMHS Crisis Team, CAMHS Connect and the Crisis Cafes. I would have experienced other areas but I got pulled from the placement due to COVID-19.

What has been the hardest part?
I have experienced financial pressures as I had a drop in pay which has been difficult. I was one of the first Trust Apprentice Nurses and the model has completely changed now and it continues to develop which is fantastic as the Trust have learnt what works well and also what needed to be improved. Initially when first starting and working as an Apprentice Nurse in my core base was difficult at times because of the transition in my role from support worker to Apprentice Nurse. Some staff did not understand the Apprenticeship model so I needed to explain this to them as to what I could do in my new role. Having a family, studying and working on the front line during the COVID-10 pandemic has been very difficult and stressful at times, it has given me a lot of insight into how to manage stress and how the pandemic has negatively impacted so many people. 

What has been the best part?
The best part has been experiencing different settings within the NHS and the private sector as this has allowed me to develop new skills and develop confidence in areas I wasn’t so comfortable in. One placement I was really out of my comfort zone and although I was nervous I was so glad I got to experience the setting because I learned so much from my time there. I really enjoyed my placement working with the Young Persons Dementia Team, the staff really welcomed me and made me feel part of the team and the Manager Jenny Kerti was so supportive. As an Apprentice, when you develop a skill and are competent you then keep practicing those skills within your role so this has enabled me to really develop and prepare me for the role of a qualified nurse and what this entails.

What do you hope to do next?
I am coming towards the end of my Apprenticeship now and I have managed to secure a job within the Liaison Psychiatry for Older Peoples Team for when I qualify so I feel like I am one step closer to reaching my goal. In time I would like to complete my Nurse Prescribing however after 4 years of study I would like a break first!

What tips do you have for people who want to do the same Apprenticeship as you?
Make sure that it is something you really want to do because it is a long course and it can be stressful. You will need to be very proactive and self-motivated and it is so important to promote your own wellbeing. Maintaining a balance between home life work and study is essential because it can be overwhelming trying to stay on top of everything. Try to get the most out of each placement and experience other areas within the pathway of the placement you are on. This will help you learn new skills and have an awareness of the different teams and their roles and responsibilities.

Apprenticeships for existing staff

Northamptonshire health and care organisations offer great opportunities for staff to gain qualifications that develop their skills. Our careers in health and careers in social care pages offers a starting point, if you’re unsure what is available or where your current career can lead. 

Examples of available apprenticeship opportunities and progression pathways for current staff are:

Please note, our apprenticeship opportunities are subject to continuous change and will vary depending on the organisation, workforce plans and manager approval. The above purely provides an example of the types of apprenticeship opportunities available over a 12-month period.

How can an existing employee become an apprentice?

  • Identify what skills they need to develop
  • Choose an apprenticeship standard based on content, not level
  • Check if they hvae certificates for Maths and English
  • Follow HR's processes for appointing apprentices
  • Check with finance that funding is available
  • Select a training provider
  • Check who will provide end point assessment
  • Put in place an apprenticeship agreement
  • Check who will act as a mentor 
  • Agree a start date

Reference: Skills for Health.

For further information on apprenticeships and part-time apprenticeships please visit the Skills for Health website. 

Take on an apprentice!

Are you a manager? Have you considered taking on an apprentice?

Apprenticeships are an exciting option for both the apprentice and employer.

You can employ apprentices at different levels, from school leavers and university graduates, to people who want to further their careers or change career direction completely.

You can hire someone new or upskill an existing employee and their training is 100% funded from the apprenticeship levy.

How can apprenticeships benefit your organisation 

They enable you to: 

  • Develop clear career pathways 
  • Retain and retrain staff
  • Reshape the workforce
  • Encourage diversity
  • Train and employ locally 
  • Attract a wider pool of recruits
  • Represent you local community 
  • Plug recruitment gaps
  • Support mobility and progression
  • Cultivate a learning organisation 

Referenced: Skills for Health.

Paramedic Degree Apprenticeship

The Paramedic Degree Apprenticeship is a new level 6 qualification being offered by De Montfort University (DMU). This programme has been developed alongside the Institute of Apprenticeships and Technical Educations (IfATE) standards and the Health and Care Professions Council (HCPC) Standards of Education and Training guidance to provide a contemporary and evidence-based approach to gaining registration as a Paramedic. 

Click here to find out more.

We fund 100% of your apprenticeship programme!

If you’re keen to progress, we’re keen to invest! If you’re a substantive member of staff at any one of our partner employers, have a chat with your apprentice lead within your organisation about the apprenticeship opportunities available. You can also learn how these are funded by the organisation through the Apprenticeship Levy.

Did you know that if you’re not a levy-paying organisation you can receive funds from one that is? Or if you are, that you can transfer some of your funds to help others?

Transferring funds can pay for the costs of training and assessment and can be accessed quickly and efficiently.

Those making a transfer support other employers in their local health and social care systems and support the skills base within the wider economy.

Find out how to apply for a transfer:

Contact us if you would like to pledge levy funds or about anything else.

To find out about the funding rules for apprenticeships, please view the Skills For Health checklist. 

Apprenticeships for existing staff

Northamptonshire health and care organisations offer great opportunities for staff to gain qualifications that develop their skills. Our careers in health and careers in social care pages offers a starting point, if you’re unsure what is available or where your current career can lead. 

Examples of available apprenticeship opportunities and progression pathways for current staff are:

Please note, our apprenticeship opportunities are subject to continuous change and will vary depending on the organisation, workforce plans and manager approval. The above purely provides an example of the types of apprenticeship opportunities available over a 12-month period.

How can an existing employee become an apprentice?

  • Identify what skills they need to develop
  • Choose an apprenticeship standard based on content, not level
  • Check if they hvae certificates for Maths and English
  • Follow HR's processes for appointing apprentices
  • Check with finance that funding is available
  • Select a training provider
  • Check who will provide end point assessment
  • Put in place an apprenticeship agreement
  • Check who will act as a mentor 
  • Agree a start date

Reference: Skills for Health.

For further information on apprenticeships and part-time apprenticeships please visit the Skills for Health website. 

Step into Health and Care

Step into Health

Many of the NHS organisations across Northamptonshire have given their support to the Step into Health programme.

Through Step into Health, members of the Armed Forces community can connect to NHS organisations to set up training opportunities, clinical and general work placements, insight days and receive application support. The programme provides a clear pathway into a career in the NHS.

To find out more about Step into Health please click here. 

 

Step into Care

Coming soon!

Free courses

Free courses

If you already work with one of our health or care employers across the county, the Learning and Development and Organisational Development teams within your organisation will have a great selection of courses. You can book on to one as part of your growth and development. You can also request a course as part of your appraisal conversation.

Have a look at some of the free courses available to access: 

Free courses and webinars

West Northamptonshire council offers free courses including CV writing, interviews, English and Maths.

Free personal development courses and training

Reed offers 34 free development courses from communication, to team leading and getting ready to work in adult social care.

Free personal development courses online

Alison offers courses for people who would like to learn new skills, explore their interests or work towards their own goals. Alison also includes reading, writing and numeracy.

Where to find free online learning

National Careers Service can help with finding free online learning in English, maths, digital, IT, business and finance and health and social care.

Health and wellbeing

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Health and wellbeing 

Virtual Wellbeing Festival 

Northamptonshire's Virtual Wellbeing Festival is an annual week-long event for health and social care colleagues with lots of wellbeing information, videos and activities available.

Mental health support for veterans

An article which includes signposting and information on mental health support for veterans, military personnel and their families.

Mental health support for veterans, service leavers and reservists 

Find mental health information and support for veterans, service leavers, reservists, families and carers. 

Resources, tips and advice for young people

Information for young people on mental wellbeing. 

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