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The Freedom of Information Act gives you a right to access recorded information held by NHS Northamptonshire ICB. This may include documents such as reports, minutes or emails.

This website is our Publication Scheme under the terms of the Act and provides information about what we do, how we operate and how much we spend.

If you cannot find the answer to your query on our website, you can request information by email to:

agem.foi.northants@nhs.net

or writing to: 

Freedom of Information
NHS Northamptonshire ICB
Haylock House
Kettering Parkway
Kettering
NN15 6EY

Your request must include:

• Your name
• Your postal or email address
• A clear and specific description of the information you require. 

We will respond to your request within 20 working days, either providing the information or letting you know the reasons why we are unable to provide it. There is no charge for providing information, unless you require large volumes of photocopied material, in which case we reserve the right to charge for photocopying and postage. If the cost of locating, retrieving and collating information exceeds £450 (18 hours’ work at £25 per hour), we have the right to refuse your request.

Most requests can be answered within the time limit. The Act does not provide the right of access to personal information about yourself, for example medical records. For this, please see the Access to Health Records section of our contact page.

Further information about your rights under the Act is available from:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire
SK9 5AF

ico.org.uk

Telling us your views, whether it is a complaint, concern or compliment helps us to know what we are doing well, to learn lessons from mistakes and to prevent them from happening to anyone else.

We would encourage you to discuss any concerns or complaints you have regarding your NHS treatment and care with your healthcare provider (the organisation where you received the NHS service, for example the hospital trust, your GP surgery, dental surgery, optician or pharmacy). This would be the quickest way to resolve your concern or complaint.

More information can be found via the links

• Find out more about how to feedback or make a complaint about an NHS service  
• Read our Northamptonshire ICB Complaints Handling Policy[pdf] 674KB

How to make a complaint
Please complete the Complaints, Concerns and Compliments Form 

A form for submitting complaints and comments

By email: northantsicb.patientexperience@nhs.net

Tel: 01604 476777 – please note that this is an answer phone service. Please leave a message and a member of the patient experience team will get back to you within 3 working days.

What happens next?
Your complaint will be acknowledged within three working days. We will make enquiries or undertake a full investigation into your concerns; this will depend on the type of issues you raise. You will receive a full response from us within an agreed timescale. If we are unable to complete the investigation within the agreed timeframe, we will let you know

Support when making a complaint
If you require support or assistance to make a complaint about the NHS you may wish to seek advice from VoiceAbility, an independent advocacy service. Please see their contact information details.

Doddridge Centre, 109 St James Road, Northampton, NN5 5LD

Tel: 0300 303 1660 (Mon-Fri, 9am-5pm)

Text: 0786 002 2939

E-mail:   helpline@voiceability.org

Parliamentary and Health Service Ombudsman
If you are not satisfied with the response from us and all local resolution has finished, you can contact the Parliamentary and Health Service Ombudsman at:

The Health and Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

Tel: 0345 015 4033

E-mail: phso.enquiries@ombudsman.org.uk

Website:  www.ombudsman.org.uk

Please send your request to:

Email: northantsicb.subjectaccessrequest@nhs.net

Post: Information Team, NHS Northamptonshire ICB, Haylock House, Kettering Parkway, Kettering, NN15 6EY

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the right to see or be given a copy of any personal data held about you by the Integrated Care Board  This may include documents such as reports, minutes or emails.  This is called a Subject Access Request.

The ICB has one calendar month in which to respond to your request.  An extension of a further two months can be granted for requests which are “complex or numerous”. We will let you know if this is the case within one month.

You can make a request verbally or in writing. If you make your request verbally, we recommend you follow it up in writing to provide a clear trail of correspondence. It will also provide clear evidence of your actions.

When making a subject access request, please include the following information:

• Your name and contact details, you may be required to provide proof of identity
• The name of the person the information relates to, if acting on another’s behalf
• If making a request on behalf of someone else, the ICB needs to be satisfied that the third party making the request is entitled to make the request and may ask for proof of this
• If making a request on behalf of a child, you may be asked to provide proof of parental responsibility and/or depending on the age and understanding of the child, evidence of their consent
• State clearly what you want, you might not want all the personal data that the organisation holds about you, for example you may want information which relates to a specified time period
• Any details or relevant dates that will help it identify what you want

Fraud happens when someone does something dishonestly to make a gain for themselves, or another; or cause a loss, or a risk of loss to another. According to the Fraud Act 2006, it is not necessary to prove a person has been deceived. The focus is on the individual's dishonest behaviour and intent. Just trying to commit fraud, even if not successful, makes the act complete. If you suspect fraud or corruption in the NHS please report it via the NHS fraud and corruption line on 0800 028 4060

If you are a member of the media please send your enquiries to: 
northantsicb.communications@nhs.net  (please note this inbox is monitored Monday - Friday 9am - 4.30pm. Enquiries outside of these times will be picked up on the next working day)

Out of hours please call the out of hours number on 0333 150 1602 (urgent media enquiries only)

Accreditation of suppliers for new contracts for elective services.

If you are an existing NHS service provider who would like to offer services which fall under the Patient Choice Regulations and are seeking a new contract for services, please contact  agem.patientchoicenorthants@nhs.net to get the necessary information and next steps.